The Empress of Etiquette, Michelle A. Whyte seated, looking reflective and confident—capturing the emotional intelligence and presence behind business reputation.

Let’s be honest: Most of us didn’t start our businesses because we wanted to master communication under pressure, resolve misaligned client expectations, or figure out how to lead a team without coming off too cold, too soft, or too scattered.

We started because we had a gift—and a desire to serve.

But people are part of business. And if we’re being real? People dynamics can make or break your momentum.

It’s not enough to have business acuity.
You need social clarity.
You need emotional intelligence.
You need to understand how others experience you—especially when the stakes are high and you’re under stress.

Let me be clear: Personality, perception, and presence aren’t soft skills. They’re power sources.
And depending on how you use them, they’ll either run your business or slowly ruin your progress.

Let’s unpack the 5 areas most affected by your personal connection style:

The 5 People-Powered Areas That Shape Your Business

1. Reputation

Your reputation is more than your results—it’s your relational footprint. It’s built in the micro-moments:

How you communicate when something goes wrong
How you close loops and follow up
How consistent your tone, presence, and energy feel across platforms

👉 Spoiler: People don’t always hear what you meant. They hear what your personality filters out loud.

2. Client & Team Communication

You might be giving clear direction.
They might be hearing criticism.
Or worse—they might be confused and not say a word.

When you don’t understand your own style and the styles of the people you work with, you risk constant friction and misfires (even if your intentions are pure).

3. Trust & Referrals

Reputation gets you in the room.
Trust gets you recommended.

People refer businesses that feel reliable, consistent, and values-aligned. If your energy clashes with what your brand says it stands for? That gap costs you word-of-mouth momentum.

4. Sales & Opportunities

You can say the “right” words and still lose the sale—if your personality doesn’t match your audience’s expectations.
→ Trust and resonance often happen before the pitch.
→ And connection starts long before you’re on a Zoom call or stage.

5. Revenue

All of this adds up.
Every dropped ball, awkward silence, misread tone, unclear boundary, or mismatched impression?
It’s a leak—and over time, it becomes a drain on your time, energy, and income.

Now you may be wondering, “So what do I do about it?”

You start by seeing yourself clearly—the way others do.
Because what we often think is “just who I am” might actually be “just what I’ve learned to default to under pressure.”

That’s why I created the Restore Your Relationships Quiz.

This isn’t your typical personality test.
It’s designed specifically for service providers, creatives, and coaches navigating the people parts of business.
It doesn’t just tell you what type you are.
It shows you how that type:

Builds (or blocks) trust
Handles communication under pressure
Impacts your reputation
Influences client and collaboration dynamics

Can a personality quiz really help me improve my reputation?

A: Absolutely—when it’s built for action, not just insight.
This quiz gives you clarity on how others experience your presence, communication, and energy—and how to make those traits work for your business, not against it.

I’ve taken other quizzes before. How is this different?

A: Most personality assessments stop at labels.
This one is built around how your presence performs in business.
It reveals your stress style, your communication blind spots, and your relational superpowers—all of which influence your reputation and your results.

What if I don’t like the archetype I get?

A: It’s not about changing who you are.
It’s about owning how you show up and making intentional adjustments so your clients, collaborators, and community experience you in the best light—consistently.

🧩 Bonus: The 4 Connection Types Everyone Should Know

Understanding your Connection Archetype gives you insight into your personality—but understanding how others can perceive you gives a full-circle view of how you build trust and relationships in business. Customers, clients, and collaborators likely fall in one of these personas:

The Diplomat – Warm, community-driven, but often boundary-blurry
The Analytic – Respected for logic, but may struggle with connection
The Taskmaster – Love SOP’s and clear deliverables, but resist going with the flow.
The Trailblazer – Charismatic and expressive, but can lack clarity or follow-through

When you know your Connection Type (and how others interpret it), business relationships become clearer—and easier to navigate.

To Wrap Up

Each entrepreneur brings a distinctive persona to this wild business journey. Your personal brand values serve as a compass for how you show up and connect. But here’s the truth: Your energy is already introducing you. The question is—what is it saying?

If you’re ready to get intentional about how you are perceived, how you show up, how you speak up, and how you build a reputation that works while you sleep…

👉 Take the Restore Your Relationships Quiz

Then join me inside the 7-Day Reputation Reset to start fine-tuning your presence, connection style, and client communication—all with strategy, not guesswork.

Let’s be honest—terms of endearment in business settings can be more awkward than adorable.

In one week, I heard from two different professionals with the same gripe: “If one more person calls me ‘sweetie,’ I’m walking out.” And honestly? I get it.

In fact, when someone sent in an Etiquette SOS asking how to politely push back against being called “sug,” “honey,” or “dearie,” I knew it was time to talk about it.

Because here’s the deal: pet names have a time and place. But customer service is rarely it.

Where It Goes Wrong

We use pet names—sweetie, love, babe, sis—as a shortcut for warmth, but when there’s no established relationship, it doesn’t land the way we think it does. Instead of sounding personable, it can feel presumptuous.

Even well-meaning professionals get caught in the middle. I received one message that said,

“Do you know how many times I’ve been cussed out for calling someone ‘ma’am’ or ‘sir’ because it makes them feel old? Sometimes you can’t win for losing.”

It’s true. There’s a fine line between friendly and familiar—and if you’re not reading the room, you’re probably stepping all over someone’s reserve nerve.

The Real Issue: Crutch Words & False Connection

Using pet names in business is often a crutch—a way to fast-track connection without doing the actual work of building rapport. But in professional settings, trust comes from clarity, consistency, and respect.

As one colleague put it:

“I started my consulting business and decided not to give clients cutesy nicknames. I don’t want to risk making anyone uncomfortable.”

Smart move. Because once your communication feels forced, so does your service.

So, What Should You Say Instead?

Use their name. It’s simple, respectful, and neutral.
If in doubt, default to professionalism. “Ms. Jordan” goes further than “sugar” ever could.
Establish the relationship before the nickname. Familiarity should follow rapport—not replace it.

And if you’re still unsure, ask. A quick, “Do you mind if I call you [nickname]?” Or “what do you prefer I call you?” goes a long way.

Etiquette Exit Notes: Before You Close This Tab…Professional Doesn’t Mean Cold

There’s a belief that professionalism requires us to be robotic or stiff. Not true. You can be warm, engaging, and personable without assuming a level of familiarity that hasn’t been earned.

When in doubt? Skip the pet name and let your service speak for itself.

Want to explore how your communication style could use a professional polish? Reserve a Clarity Call and let’s refine your client interactions—so every word reflects the reputation you’re building.

When Brittany Herzberg invited me to be a guest on The Basic B Podcast, I knew we were going to have an incredible conversation. Digital communication is a two-way street, yet so many of us assume that because we hit send, the message was received as we intended.

And let’s be real—miscommunication is one of the fastest ways to damage relationships, both personally and professionally. That’s why I pulled out my magic wand 🪄 and tackled this topic head-on, making etiquette feel real and relevant.

Here’s one of the biggest gems from our chat:

Message Sent ≠ Message Received

Think about this: you send an email, expecting a response. A few days go by, and…nothing. Do you assume:
A) They’re ignoring you?
B) They didn’t receive it?
C) They saw it but don’t know how to respond?
D) Something else entirely?

Most people default to A: They’re ignoring me, and that’s where problems start. But here’s the truth:
👉 Sometimes emails never reach the recipient (yes, spam filters are still a thing).
👉 Sometimes people are at capacity and haven’t processed it yet.
👉 Sometimes your message wasn’t clear enough for them to know what action to take.

The Fix? Acknowledge & Clarify
I always encourage people to acknowledge receipt of an email—even if you don’t have an answer yet. A simple “Got it! I’ll review and get back to you by [date]” eliminates frustration on both sides.

And for senders? Assume grace before frustration—people communicate differently, and it’s worth checking in with curiosity before assuming the worst.

More Digital Communication Etiquette Gems from the Podcast

In the episode, we also covered:
✅ Why clarity is king in digital spaces.
✅ Best practices for email autoresponders & handling spam.
✅ How to receive messages with more grace & curiosity.
✅ The best way to respond to negative reviews without damaging your reputation.
✅ A strategy to make being proactive part of your brand identity.

Want the full conversation? 🎧 Listen to the episode here!

Final Thought: Your Reputation is Built on Communication

Your reputation and relationships should do the heavy lifting for you—opening doors you don’t even have to knock on. But that only happens when you’re intentional about how you communicate.

Your digital presence, relationships, and reputation should be assets—not obstacles. Let’s build your customized R & R Playbook so you can confidently show up as your best self.

✨ Book a Clarity Call Here ✨

Mastering Meaningful Conversation

Say goodbye to awkward silences.

In a world driven by abbreviations, emojis and quick exchanges, meaningful conversations have become something of a rare and invaluable skill. Because past experiences haven’t made you feel like you excel in the area of networking, social events or everyday chats, you may be inclined to pass on opportunities for connection and/or feel regret after interactions that didn’t lead to the outcome we wanted. Success for service providers depends on your ability to connect with people first— break the ice, build instant rapport, make purposeful relationships that lead to profits.

The way you communicate shapes how others perceive you. Which means that because you don’t feel naturally gifted at conversation, doesn’t mean you can’t get better at it.

Whether you’re navigating a client relationship, making a new introduction or strengthening your bond, the quality of your conversations can set the tone for success or struggle. Because let’s face it, we are all strangers until we aren’t.

Nonetheless our job as exceptional service providers is to help clients and collaborators feel comfortable with us. Which make first-impressions, conversations and coffee chat connections vital and more valuable to our businesses.

Ever had awkward silence dominate interactions? You aren’t alone because struggling to keep conversations flowing can be stressful, leading to uncomfortable pauses.

Do you have difficulty initiating conversations? Trust me, feeling unsure how to start or what to say, especially in new social or professional settings is more common than you think.

Sick of superficial exchanges? Conversations that lack depth or stay on surface-level topics without meaningful engagement can feel like a total waste of time.

Do you find yourself declining networking opportunities? I get it. But missing out on personal or professional connections due to an inability to effectively communicate can cost you BIG.

Starting and maintaining better conversation happens by elevating your conversation skills. Easier said than done, am I right? Then again, maybe not!

Thoughtful conversations position you as approachable, professional, and trustworthy—qualities that open doors and keep them open.

Authentic, thoughtful exchanges signal that you value the other person, creating a sense of safety and reliability. In business, this translates to better relationships, repeat clients, and stronger networks.

Meaningful conversations help uncover the needs, challenges, and aspirations of those you interact with. This insight allows you to respond in ways that are genuinely helpful and impactful.

So you have to challenge yourself to get curious about who you are meeting and/or connecting with. You can make yourself memorable by simply asking questions that you genuinely want the answer to.

Prepare for any conversation with open-ended q’s that prompt the other person to respond beyond a yes or no.

Make yourself memorable by chatting beyond stale and cookie-cutter questions like “what do you do?” and “who do you serve?” And definitely don’t say tell me about yourself…people don’t know if you want a sound bite or honest trauma.

Don’t rely on the other person to have “better” conversation skills than you. You can avoid awkward pauses and sudden silence by being prepared in advance with go-to prompts that keep a conversation going:

“What inspired you to pursue your line of work/industry?”

This question invites the other person to share their story, offering insight into their passions and values.

“What’s been your most rewarding experience working with a client so far?”

This helps uncover shared values and highlights the positive aspects of their business journey.

“What’s a challenge you’re currently navigating, and how are you approaching it?”

A supportive question that opens the door to collaboration or sharing solutions.

“What’s a professional goal you’re working toward right now?”

A great way to understand their aspirations and explore opportunities for mutual support.

“How do you celebrate wins—big or small—in your business?”

This adds a personal touch, encouraging them to share something uplifting and relatable.

You’re on your way to saying goodbye to sudden silence and hello to impactful conversations!

When you equip yourself with go-to questions & prompts that focus on the other person, you’ll present as authentic and relatable.

And when you know how to build instant rapport and make meaningful connections with ease, you break the ice effortlessly, keep conversations flowing, and leave a lasting impression—online or in person.

Give these recommended prompts a try in your next conversation or choose from 50 of my favorite conversation starters and prompts here.

Remember, authentic, curious and genuine conversations lead to developing trust with potential clients and collaborators quickly. Whether your networking, making small talk with clients or simply connecting with new people online, authentic and genuine conversation ensures you’ll always be in a position to foster purposeful business relationships. Cheers to intention, impact, and authenticity.

Do you have a favorite question/prompt you like to ask? Drop it in the comments.

Last week, I experienced Tropical Storm Ernesto. And let me tell you, it had a few things to say about the journey of business and entrepreneurship.

Raise your hand if you’ve ever seen dark rain clouds in the dark. Just me? Well, this storm was a force of nature that reminded me of the twists and turns we face in our entrepreneurial journeys. We think we’re planning for every possible rainy day, but the truth is, we aren’t always prepared for the wind that comes sideways, the unexpected challenges that disrupt our flow, or the forces we simply can’t control.

Tropical Storm Ernesto was like that stubborn client, unpredictable market shift, or challenging project that throws everything into chaos. But here’s what the storm taught me, and it’s a lesson every entrepreneur needs to embrace:

Preparation: We all plan and prepare, outlining every step and tucking away backup plans. But just like in business, sometimes all the preparation in the world can’t shield us from what’s coming.

Surrender: There’s a point where we must surrender. After all the planning, we have to step back, watch, wait, and trust that we’ve done enough. In business, this means believing in your vision, your mission, and that you’re serving the right people in the right way.

Gratitude: When the storm passes, gratitude fills the air. We’re thankful for the protection, the support of our network, and the small wins that come our way. It’s in these moments that we realize the power of community and the importance of paying it forward.

Reflection & Growth: After the storm, we reflect. We analyze what worked, what didn’t, and how we can grow from the experience. It’s a cycle, much like solopreneurship, where every challenge fuels our preparation for the next.

But here’s the thing, just like surviving a storm, thriving in business isn’t something you do alone. It’s about constantly growing and developing your foundation—helping you build a resilient business that can withstand any storm.

By consistently investing in your growth, you’re not just preparing for the challenges ahead—you’re setting yourself up to thrive, no matter what comes your way.

So, what strategies do you use to weather the storms of entrepreneurship with confidence and grace? Share your thoughts in the comments below or connect with us on IG or LinkedIn to continue the conversation.

NEWSFLASH: your industry doesn’t need another (insert your service)…they need a phenomenal one!

Your clients aren’t looking for another generic experience. They want a memorable one.

Whether it’s bookkeeping, copywriting, marketing or system set-ups, your clients want a place that feels comfortable, easy & aligned.

They want to feel served with your solution.

They want honesty & authenticity.

They want the experience to live up to your promise.

If polled, I am confident that each generation would claim the next to be just a little bolder, ruder, outspoken, and even more entitled than the last but…that is life.

Advancements in technology continue to alter & evolve our realities, which means service providers must also evolve at what can feel like an unprecedented rate.

Everything and the kitchen sink doesn’t make a service valuable. Good service does!

It is vital to develop rapport with your clients throughout their journey so you can ask for meaningful feedback & insights to influence your offer & delivery.

It is critical to improve upon your communication to call in your ideal client, clarify with care, lessen misunderstandings, manage expectations, navigate difficult situations, listen with intent, and engage in conversations that lead to learning, improved solutions and more opportunity.

Communication is that important to your business!

You can’t buy trust from your clients, colleagues, contractors or collaborators— you have to earn it. So use freebie templates & swipe copy as inspiration, not the gospel.

Instead seek to enhance your etiquette skills so you can begin to infuse your unique personality & core values into your interactions; connecting human to human & highlighting your uniqueness as an added bonus or benefit.

Develop a raving reputation for simply being a brand of your word. Deliver on what you say you will do, when you say you will do it, the way you say you will.

In your efforts to look, sound, and present like the best…don’t forget to be the best. Execute and deliver. Period.

Your social & relationship building skills are what keep clients coming back. And why they share & recommend you to others…foundational for effortlessly generating recurring revenue.

Need a resource to help you along? Learn to carry yourself, communicate & connect with ease & authenticity with the free weekly for ambitious service provider solo & entrepreneurs, Etiquette for Entrepreneurs.

And the next time you’re tempted to compare yourself to others…remember that your industry doesn’t need another (whatever you do)…they need a phenomenal one.

The Unseen Power Of Your Persona

Navigating the entrepreneurial space takes more than just a business acuity; it’ demands a keen understanding of oneself and a mastery of social & relationships building skills. Each entrepreneur brings a distinctive persona to this adventurous journey, shaping their approach and style.

We all face challenges on this entrepreneurial road – from self-doubt to the pressures of managing expectations. Handling the intricacies of human connections in business can be overwhelming with uncertainty about how to navigate the people aspects of business. However, this journey is a continuous work in progress.

Your personal brand values serve as a compass for how you show up and connect in the business world. Your ability to make quality connections quickly becomes the cornerstone of your business story. Embrace the power of self-discovery, where you unravel your unique strengths and refine your social skills.

The key lies in understanding your unique connection style – your etiquette archetype. It’s the secret ingredient propelling you toward sustainable success. Dive into developing your self-awareness and refine your social skills today.

Wondering about your archetype? Want to know how to leverage it for business success? Find a 5 minute quiz here.

Etiquette & Accessibility In Your Business

In our quest to navigate business and social situations with grace, we often turn to etiquette as a solution. Etiquette helps us establish, nurture, and manage our relationships, fostering relatability, trust, and approachability. It guides us to lead with integrity, confidence, consistency, and authenticity.

However, as our technological capabilities have rapidly advanced, our understanding of etiquette, inclusion, and acceptance has not always kept pace. In today’s evolving landscape, being a savvy CEO requires us to broaden our perspectives when it comes to the etiquette of inclusion. We need to be more mindful and intentional about our approach to accessibility.

Etiquette has long been recognized as a powerful relationship building tool. Practicing good etiquette enhances our professional reputation, gains trust, shows respect to others, and creates an environment of mutual understanding and cooperation. It allows us to communicate effectively, navigate diverse social situations, and project a positive image for our business brand and our brand reputations.

On the other hand, accessibility plays a crucial role in fostering inclusivity within our organizations and beyond. By prioritizing accessibility, we ensure that our workplaces, products, and services are usable and welcoming to all individuals, regardless of their abilities.

Accessibility allows us to tap into the talents and inspiration of an under-served community, as well as, expand our customer base while demonstrating a commitment to social responsibility and empathy.

To truly excel in this entrepreneurial space, we need to combine the principles of etiquette and accessibility.

By doing so, we create a holistic approach to inclusion that encompasses not only interpersonal interactions but also the physical and digital spaces we operate in.

By understanding and implementing etiquette and accessibility principles, you can develop an etiquette inclusion plan for your business, one that fosters an environment of respect, accessibility, and success.

Importance of Accessibility and Etiquette for Businesses

Accessibility in business and social situations refers to the practice of creating an environment that is welcoming and inclusive to all individuals, regardless of their abilities or background. This means removing physical and systemic barriers that may prevent individuals from fully participating in social and professional settings. Accessibility can take many different forms, including having wheelchair ramps, assistive technologies, and providing alternate formats for information such as braille or audio descriptions. In addition to physical accommodations, accessibility also involves creating a culture of respect and inclusivity by using inclusive language and making efforts to address and accommodate individual needs.

So how does one improve on accessibility in business?

Create an Etiquette Inclusion Plan for your business. Feel free to use these 5 guidelines to get you started.

Conduct an accessibility audit. Review your digital spaces, physical spaces, and communication materials for areas in which you need to grow, as well as, praising your progress for where you glow.
Engage with accessibility experts. These partnerships can provide valuable insights, resources, education and support in developing and implementing an accessibility plan.
Provide clear & accessible communication tools. Learn to use closed captioning, sign language interpretation, and audio descriptions. Offering accessible documents, including text-to-speech and Braille options.
Ensure that websites, mobile applications, and even social media platforms utilize accessibility features.
Evaluate & Improve. Review your plan regularly. Be sure to consult with an expert and stay abreast of trends and best practices.

Practice Makes Progress.

Remember, creating an etiquette accessibility plan requires willingness, ongoing intention and deliberate action to adapt your business practices to remain inclusive and accessible.

By prioritizing accessibility in your physical spaces, digital platforms, communication practices, and interactions, you create an environment that truly fosters stronger relationships, enhances customer satisfaction, and opens doors to a broader audience.

Embrace the opportunity to lead the way in creating an entrepreneurial culture that values etiquette and accessibility, and watch as it positively impacts your reputation, growth, and overall success.

About Erin Perkins & Mabely Q

Erin Perkins (she/her)

Founder & CEO

I’m deafblind, though I can still hear with the help of my hearing aid & cochlear implant (without them, I’m profoundly deaf). I can see only 50 degrees… if you’re waving to me, and I don’t wave back…the chances are pretty high that I didn’t see or hear you!

I started Mabely Q under the guise of being an operations manager and graphic designer. It wasn’t until I worked with business owners and mentors that I realized how few actually understood what accessibility was. I pivoted and dove right into accessibility education.

I love that I get to teach businesses how to be accessible by leaning on my life experiences which I share with others to foster true inclusion at all levels, and also teaching in a way that feels good. My mission is to make the world more accessible one business at a time.

Access Erin’s Social Media Accessibility Scorecard. This scorecard will guide you effortlessly in conducting a comprehensive self-assessment of the accessibility of your social media platforms.

Want to dive in even further with Accessibility? You are a business that makes a positive impact in society. One that delivers a top notch customer experience and are ready to be accessible to all. Introducing Successible, a platform that jumpstarts your journey towards accessibility! It offers practical tips that gives you immediate improvements, and connects you with like-minded entrepreneurs on a similar path. Join Successible (a word play with success and accessible), and let’s start making an impact together!

Connect with Erin on Instagram here.

Head to Erin’s website here to learn more.

From Zoom Back To The Boardroom

Change isn’t always easy. Do you remember how foreign a concept working/learning from home was, just a short year ago? Do you remember how long it took to feel like you had a handle on things? Think about what it took to finally find your rhythm?

Returning to in person work is yet another change in your life. And because you have managed so many big changes lately, this is the time to take it easy on yourself and use your recent experiences to your advantage.

You know I’m all about easy to digest solutions that you can apply today…not someday. This is why I am sharing 3 ways to grant yourself grace and give yourself a break as you transition from Zoom back into the “boardroom”.

I want you to go easy on yourself. It will take time to reestablish routines, communication, and even consistency. Which means it is totally normal if you feel more tired than usual. It is ok if you find yourself frustrated trying to communicate and get on the same page with coworkers. It is alright to find yourself a bit annoyed at unexpected interruptions to your workflow. It is reasonable to be less than satisfied with your commute.

In the coming weeks, I want you to check in with yourself often and answer these 3 questions:

>> Am I allowing myself time to adjust?

>> Am I using all of the tools available to me?

>> Am I asking for help?

Let’s unpack how these questions can impact and even strengthen your transition success plan.

Allow Yourself Time To Adjust

It is imperative to give yourself the time and mental space to create and settle into your new routines for home and office. It may take time to get used to the commute again, to create new expectations for friends and family, to carve out alone time, to learn how much energy the day takes out of you, and/or how to replenish it. There is no one size fits all answer here. Offer yourself generous amounts of understanding as you make progress figuring it out. I assure you, it will come together if you give it time.

Use All Of Your Tools

I will always encourage you to lean on the tools that help you make your next move your best, move. Instead of allowing overwhelm to take over, I want you to identify tools that may help you show up as your best self. Write down the tools/services you have access to; solutions that save you time, keep you organized and/or help you grow. For some, using grocery pick up/delivery services for a few weeks will be helpful or working out using online platforms. For others, polishing skills like communication and/or conflict resolution communication will serve you best.

Whether personal or professional, remind yourself of the resources that help you spend your time and attention in the places that matter most.

Ask For Help

Read that again…asking for help is a behavior many of us do not practice often enough. Where or in what ways could you use a little more help? Your answer(s) to this question can help identify new resources, relationships, and opportunities for you to explore.

Maybe you’ll ask your children/spouse to cook dinner one night per week to help lighten your mid-week load.

Maybe you’ll invest in professional coaching or courses to help accelerate your momentum in reaching your next goal. Maybe you’ll collaborate on a temporary kids car pool to ease the morning/afternoon rush over the next few weeks. Maybe you’ll bring in an expert to help you reestablish team cohesion on the job.

Whatever it is, it is ok to ask for help, recommendations and/or suggestions.

I want you to keep in mind that you are not getting back to normal, you are creating a new one. There is no blueprint for this transition, as it has never been done in our lifetime. For that reason alone, I want you to be gentle with yourself while you figure it out. Every successful transition takes planning, support, action and TIME.

Give yourself permission to feel what you feel, explore potential solutions, and ask for the additional support you need.

You can do this! Post a comment sharing a service, resource or affirmation that you will lean into helping you transition back into the office and your new routine.

Podcast Interview

I had a blast sharing the mic and my insight on Keeping Your Composure for the Beyond Small Talk Podcast. I will be honest, if you didn’t see the show LIVE on IG a few weeks ago, you just missed it. Every technical difficulty possible tried to interrupt our flow; making the replay painful to watch, but you can listen (warts & all right here).

Part 1: Keep Your Composure

https://podcasts.apple.com/us/podcast/beyond-small-talk-season-2-5-keeping-your-composure/id1533365078?i=1000507872565

Difficulties aside, we had such a great conversation that Jackie ask me back for a bonus episode to dive a little deeper.

And you know I couldn’t wait to share it with you! Get caught up with the audio link below.

Here is the link for the first ever BONUS edition of Beyond Small Talk as we continue the conversation with Michelle A. Whyte on keeping your composure. Especially now, living in such a heated political and social environment, Michelle’s tips and tools help us navigate this ever-evolving terrain of communication.

Part 2: BONUS EPISODE

https://podcasts.apple.com/us/podcast/beyond-small-talk/id1533365078?i=1000509485273

A big takeaway for the Beyond Small Talk community – knowing how, when and what to do when taking your emotional temperature. Practice makes progress! Life is messy! There are no perfect solutions!

Find Michelle at www.michelleawhyte.com and check out her Conflicts & Confrontations Etiquette Quick Guide. IG @themichelleawhyte

Beyond Small Talk IG live Season 2 Every Thursday at 4 pm ET. Catch up on Season 1 on your favorite Pod (Apple, Spotify, YouTube, Audible) Show some love with a follow and download. www.jackiejaniec.com • @jackie_janiec

#etiquettecoaching #womensupportingwomen #civility #tolerance #jointheAlist #personalgrowth #professionaldevelopment